Plumbing Service Manager

Plumbing Service Manager - Santa Fe Springs, CA

Are you a highly motivated and experienced leader with a passion for the plumbing industry and a proven track record of driving service excellence? We're partnering with a leading plumbing company near Santa Fe Springs to find a talented and customer-centric Service Manager.

In this role, you'll be responsible for overseeing all aspects of the company's service operations, ensuring efficiency, productivity, and exceptional customer satisfaction. This is a unique opportunity to launch and grow a general plumbing service line in addition to the company's established water heater business. If you have a strong understanding of the plumbing industry, exceptional leadership skills, and a commitment to exceeding expectations, we encourage you to apply!

Responsibilities:

• Oversee the daily operations of the service department, ensuring efficient scheduling, dispatching, and completion of service calls for both water heater and general plumbing services.

• Manage and mentor a team of service technicians, providing guidance, training, and support.

• Ensure adherence to all safety regulations and quality standards.

• Monitor customer satisfaction and implement strategies to enhance service delivery.

• Manage budgets, control costs, and optimize profitability.

• Collaborate with the Sales Manager and other departments to ensure seamless service operations and achieve shared goals.

• Resolve customer issues and complaints promptly and professionally.

• Drive key performance indicators (KPIs) and behaviors to achieve business objectives.

• Contribute to the growth and expansion of the general plumbing service line.

Qualifications:

• Extensive experience in the plumbing industry, with a focus on water heater service and repair.

• Proven leadership and management skills.

• Excellent communication, interpersonal, and customer service skills.

• Strong problem-solving and decision-making abilities.

• A Plumbing license is preferred but not required.

What We Can Do for You:

• Competitive Compensation: $92,000 base salary plus a 20-30% bonus potential (approximately $110,000 - $114,000 total earnings with bonus).

• Benefits:

  • Standard medical insurance.

  • 401k.

• Company Vehicle: Company-provided vehicle.

• Bi-weekly pay schedule.

• Growth Potential: Join a growing company with ambitious expansion plans.

• Supportive Environment: Benefit from a strong support structure and mentorship from the GM in San Francisco.