Outbound Leads Customer Service Representative

Join as our Outbound Leads Customer Service Representative

Turn Leads into Loyal Customers! Launch Your Career as an Outbound Leads CSR. Our Baltimore-based, family-owned plumbing company is searching for a passionate and results-oriented Customer Service Representative. You'll play a key role in converting leads into satisfied customers by providing exceptional service via phone calls. This position offers excellent growth opportunities within a supportive, family-oriented environment.

What Can We Do for You?

• Break free from feeling like just a number – experience genuine appreciation.
• Enjoy comprehensive health insurance coverage provided by the employer.
• Participate in exciting team-building activities, including cookouts and paintball, and stand a chance to win prizes.
• Opportunities for career advancement, ongoing in-house and off-site training.
• Earn competitive pay at $17 per hour, with rewarding monthly bonus incentives based on completed revenue generation from the calls you book.
• Access a 401k plan with up to a 3% company match.
• Paid holidays and paid time off.



Responsibilities for the Outbound Leads Customer Service Representative:

• Make outbound calls to follow up with customers and sales leads.
•  Perform recurring service and sales calls to drive revenue.
• Conduct "Happy Calls" to ensure customer satisfaction with services performed.
• Process payments and handle financing for customers as needed.

Qualifications for the Outbound Leads Customer Service Representative:

• Previous experience in outbound sales or customer service preferred.
• Strong communication skills, both verbal and written.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Proficiency in computer systems and phone systems; experience with Service Titan is a plus.
• Sales experience is highly desirable.
• Must be available to work Monday to Friday, 7:15 AM to 4 PM.











We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, gender, veteran status, disability, or other protected category. Pre-employment background checks and drug tests are required for all applicants.