Senior Director of Operations
Portland, OR
Full Time
Executive
Lead Operational Excellence: Become Our Senior Director of Operations!
Are you ready to drive growth and empower teams in a high-impact role? We’re not just about getting results; we’re about shaping industry-leading brands and building lasting careers. Join us in a leadership role that combines strategic vision, operational excellence, and a strong commitment to team success.
Position Summary: The Senior Director of Operations (SDO) will spearhead operational leadership for a designated region, supporting brand-level and platform-wide objectives to exceed growth targets and boost efficiency. Working closely with regional General Managers (GMs) and key brand leaders, the SDO will set operational strategies and drive performance. This role requires a proven leader with excellent influencing skills and a track record in operational excellence.
What Can We Do for You?
Responsibilities of the Senior Director of Operations:
Qualifications for the Senior Director of Operations:
Education and Experience
Ready for a role where you can make a difference? Join us and lead the charge in operational excellence across our trusted brands, rooted in decades of commitment to quality home services.
Are you ready to drive growth and empower teams in a high-impact role? We’re not just about getting results; we’re about shaping industry-leading brands and building lasting careers. Join us in a leadership role that combines strategic vision, operational excellence, and a strong commitment to team success.
Position Summary: The Senior Director of Operations (SDO) will spearhead operational leadership for a designated region, supporting brand-level and platform-wide objectives to exceed growth targets and boost efficiency. Working closely with regional General Managers (GMs) and key brand leaders, the SDO will set operational strategies and drive performance. This role requires a proven leader with excellent influencing skills and a track record in operational excellence.
What Can We Do for You?
- Competitive Compensation
- $195,000 to $215,000 plus Management Incentive Plan
- Comprehensive Benefits
- Medical, Dental, Vision
- Flexible Spending Account (FSA)
- 401k with 4% company match
- Voluntary Life Insurance
- Short-Term Disability
- Accident Insurance
- Monthly vehicle allowance
- Opportunities for advancement
- Relocation assistance
Responsibilities of the Senior Director of Operations:
- Guide regional brands in meeting growth targets, implementing best practices, and enhancing performance.
- Support brand growth in core HVAC services while expanding into plumbing and electrical segments.
- Collaborate weekly with key stakeholders to strategize and plan initiatives.
- Travel extensively within the region to support and mentor brand managers, ensuring alignment and optimized performance.
- Partner with 9-13 General Managers to foster collaboration and coach teams in executing strategic initiatives.
- Actively engage in on-the-ground operations, providing hands-on support and guidance to address performance dips during integration.
- Manage at both a high level and in the weeds as needed, shifting between strategic oversight and tactical execution.
- Cultivate a coaching and consultative leadership style, emphasizing collaboration and teamwork.
- Leverage financial acumen and familiarity with centralized functions to drive effective decision-making.
- Develop and implement growth plans, focusing on membership agreements and optimizing the sales process.
- Help build out a strong organizational culture that promotes a growth mindset and continuous improvement.
- Clarify and enhance operational systems and processes to ensure effective execution of strategies.
- Identify and integrate the right talent to support both new and legacy brands effectively.
Qualifications for the Senior Director of Operations:
- Proven leadership experience with a strategic mindset and strong executive presence.
- Demonstrated ability to mentor, coach, and develop teams while driving operational excellence.
- Strong financial acumen with a focus on optimizing pricing, strategy, operational processes and efficiencies.
- Familiarity with the Home Services business is preferred, particularly in HVAC and Electrical.
- M&A experience is a plus but not a requirement.
- Outstanding leadership and communication skills.
- Strategic agility and a commitment to operational excellence.
- High ethical standards with a focus on service, courage, and innovation.
- Remote with travel to brand locations and headquarters.
- Regular travel to regional brand locations and headquarters is required.
Education and Experience
- Minimum of 5 years of prior experience, with comprehensive understanding, of HVAC, plumbing, electrical, and/or closely-related home services industries
- Demonstrated ability to coach, mentor, and develop high-performing teams
- Bachelor’s degree in business administration, engineering, or a related field.
- Possession of a valid driver’s license
Ready for a role where you can make a difference? Join us and lead the charge in operational excellence across our trusted brands, rooted in decades of commitment to quality home services.
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