Lead HVAC Service Technician
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Job Title: Lead HVAC Service Technician
Location: Poulsbo, WA
Summary:
Are you a highly skilled and experienced HVAC Service Technician looking for a rewarding opportunity to grow your career and make a real difference in your community? We're partnering with a leading HVAC company that's committed to providing top-quality service and exceeding customer expectations.
In this role, you'll be responsible for servicing, repairing, and maintaining a variety of residential HVAC systems. You'll also play a key role in educating customers and guiding them towards informed purchasing decisions. If you have a passion for excellence, a strong work ethic, and a dedication to customer satisfaction, we encourage you to apply!
Responsibilities:
Service, repair, and/or propose replacement of gas furnaces, air conditioning, heat pumps, electric furnaces, packaged thermal units, ductless split systems, humidification/dehumidification equipment, electronic air cleaners, and air purification systems.
Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
Test each system after service/repair is complete to ensure the system is functioning properly.
Perform proper inspection of the customer system to prevent future issues.
Explain to customers each service and repair performed.
Utilize selling capabilities to effectively communicate the value of recommended products or services to the customer and overcome any objections.
Demonstrate excellent negotiation skills to secure sales and achieve revenue targets.
Build rapport with customers to establish trust and credibility.
Meet or exceed sales quotas and goals set by the company.
Assess systems and assist customers in making buying decisions through detailed education of system needs and cost/benefit analysis.
Accurately document:
Age and type of each system component on invoices.
Services completed.
Discussions with customers regarding current and/or future equipment/service requirements.
Invoices and cost for service.
Debrief service calls with dispatch after each service call.
Turn in all parts, receipts, packing slips, contracts, and invoices daily.
Wear floor savers while working in client homes.
Inspect the work area for cleanliness after job completion.
Maintain company vehicles, ensuring cleanliness and organization.
Always maintain a professional image by:
Wearing only company-approved apparel.
Following safety policies and procedures.
Abiding by all standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.
Respecting the customer's property.
Participate in ALL company-sponsored training classes.
Assist in mentoring and training maintenance technicians.
Qualifications:
Minimum of 5-10 years of verifiable experience as a Service Technician in a residential service and maintenance operation.
Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and ventilation equipment.
Ability to mentor and train less-experienced technicians.
Solid communication and customer service skills.
Must have appropriate trade tools.
Valid driver's license and a clean driving record.
Ability to pass a background check and drug screen.
Educational/Certification Requirements:
GED or High School Diploma
NATE Certification in six specialties.
EPA certification.
PREFERRED: Associate degree in related field.
Benefits:
$20 - $50 per hour
Medical, dental, and vision insurance
401K plan with company match
Paid Time Off
Paid Holidays
Company events
Continuous and extensive training and development opportunities.
Supportive and fun work environment.
We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.